Which countries do we deliver to?
We ship worldwide with the exception of the following countries:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Eswatini, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay.
What is the delivery charge?
Our standard shipping flat rate is $5.95 for all orders under $75
When can I expect my delivery?
It depends on where you are. Orders processed through our standard shipping service here will take 7-30 business days to arrive, depending on your location and shipping carrier. Delivery details will be provided in your confirmation email.
What about express delivery?
We don't provide an express delivery service (courier service) because of the considerable extra cost that our customers would incur. For this reason we choose to ship via a standard shipping service, with tracked delivery.
What is your Returns Policy?
Our returns policy lasts 14 days. If 14 days have passed since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, you must contact Support within 3 days of receiving your order. Also, your item must be unused and packaged as new in the original packaging. To request a return, please contact us and we will guide you through the steps to process your return. For more information, please see our Returns Policy page.
How can I get in touch with Support?
To reach out to us with any questions, support or assistance with your order, please send us a message via our Contact Page. We aim to respond to all customer enquiries within 1 working day.